How do I book an appointment? We primarily book appointments through our Online Consult on our website, you can find more information about appointment booking here.
How do I register as a new patient? We are currently accepting new patient registrations, this can be done online here or you can collect a paper registration form from reception – you can find more information about new patient registrations here.
How do I request my repeat prescriptions? You can request your repeat prescriptions online through Patient Access or the NHS App. If you do not have access to the internet, you can put a written request in the box outside the surgery or ask your nominated pharmacy to request this on your behalf.
How do I submit a complaint? Please submit a complaint to the surgery in writing, you can email us at email@example.com or submit a written letter to the surgery. The practice adheres to the NHS Complaints procedure. Please ask for a copy of our complaints policy for more information.
How do I update my contact details? You can update your contact details using our online form here – please let us know if you change your name, address or telephone number.
How do I get in contact with the surgery? You can email us at firstname.lastname@example.org or complete an Online Consult if you have any queries for the reception team. Please only telephone the surgery if absolutely necessary.
What is your confidentiality policy? Patients and service users trust us to respect their confidential information at all times. Staff have a duty to treat personal information with confidentiality. In the NHS, this duty is set out in the NHS Confidentiality Code of Practice.
We conform to the Data Protection Act. Any information we hold about you will not be disclosed to any other person outside the NHS, without your consent. Please collect a ‘How we use your Health Records’ from the practice which explains, why the NHS collects information about you and how it is used, who we may share information with, your right to see your health records and how we keep your records confidential.